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E-Commerce FAQs
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What forms of payment do you accept?
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All payments are securely processed through PayPal. Hoffmaster does not have access to any credit card information. The following forms of payment are accepted: Visa, MasterCard, American Express, Discover, and PayPal.
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Terms of Sale
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All sales are final. Prices and item specifications are subject to change without notice.
All orders are subject to acceptance by Hoffmaster.com. No rush orders are allowed. Hoffmaster will make every effort to ship your order in its entirety. However, if for some reason we are unable to do so, a customer service representative will contact you.
Orders placed by noon Eastern will be processed that day. Orders place after noon Eastern will be processed the following business day. Please allow 3 business days or 72 hours for order processing. Once your order ships, you’ll receive a confirmation email from Fed Ex with tracking information.
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Sales Tax & Exempt Information
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Hoffmaster.com automatically charges and withholds the applicable sales tax for orders that are delivered to addresses. If you are a Tax Exempt organization, you must provide the Tax Exempt Certificate after you initial purchase. Hoffmaster will verify all Tax Exempt Indentification number so future orders will not be taxed. We will issue a credit for sales tax on your initial order. Please contact us at: marketing@hoffmaster.com if you have further questions.
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International Customs & Duties
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At this time, Hoffmaster .com can only ship items within the United States. If you are an international customer please contact us at 800-327-9774 to place your order.
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Can I customize products?
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How do Loyalty Points work?
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The loyalty points program applies only to stock products purchased at hoffmaster.com. Loyalty points are not valid on any other orders. Loyalty points cannot be used for hot stamp napkins, freight, or tax and expire after 18 months in conjunction with your order history. For every dollar you spend on hoffmaster.com you will earn 1 loyalty point. Once you earn 500 loyalty points you will receive $50 to spend towards Hoffmaster products.
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Shipping Methods
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All shipping will be handled through Fed Ex. We offer Fed Ex shipping options:
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Ground
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Two Day
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Standard Overnight
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Priority Overnight
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Shipping costs are calculated during checkout. Fed Ex cannot deliver to Post Office (PO) Boxes, but they will deliver to most United States Rural Routes. We do not ship on Saturdays, standard business days only (Monday-Friday). Due to national holidays, there will be no shipments on:
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Friday July 2, 2010
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Monday July 5, 2010
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Monday September 6, 2010
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Thursday and Friday November 25 and 26, 2010
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Thursday and Friday December 23 and 24, 2010
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Friday December 31, 2010
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Promotional Codes
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Hoffmaster offers promotional codes to our Twitter followers and Facebook friends as well as special promotions for those who receive our monthly emails.
Any free shipping promotional codes apply only towards ground shipping methods. Promotional codes apply to the order total and cannot be applied to a specific item. One promotional code is allowed per order.
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How long does it take to receive my order?
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Most estimated transit times for FedEx ground deliveries will be no more than 4 business days, once shipped. Once your order ships you will receive a confirmation email from Fed Ex with tracking information. To better estimate your transit times, please visit Fed Ex’s website.
If you wish to ship items to an APO or FPO address, please enter either "APO" or "FPO" in the City field.
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