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Frequently Asked Questions

  • Can I place an order directly with Hoffmaster if I have a Distributor?
  • Hoffmaster prefers that end user accounts work directly with their Distributors.
  • If you do not currently have a Distributor and would like to set up an account with one in your area, please contact your local sales representative.
  • What is the order minimum for pre-paid freight?
  • 200 cases of stock product.
  • Can I order less than 150 cases of stock product?
  • Yes, however freight will be added to the order.
  • Can custom print and stock orders ship together?
  • No, custom print and stock orders are entered with different lead times and have different order minimums.
  • What is the lead time for orders?
  • Stock orders (over 30 cases or 300 pounds) have a 5 business day lead time.
  • Parcel orders (less than 30 cases or 300 pounds) ship in 3 business days.
  • Shipping time and lead time does not include weekends or holidays.
  • What is Hoffmaster’s return policy?
  • Active stock products purchased within the year are returnable.   Pre-authorization is required in order to return product.  Customer is responsible for return freight and 25% restocking fee.  Seasonal and Custom Print products are non-returnable.
  • Where should I send my approval of artwork?
  • PDF approvals should be printed out and faxed to 800-545-2519
  • Sketch Folders should be mailed to:
  • Hoffmaster
    2920 N Main Street
    Oshkosh WI  54901
  • Where will my order ship from?
  • Hoffmaster
    2920 N Main Street
    Oshkosh WI  54901
  • Can Creative Converting and Hoffmaster products ship on the same order?
  • No, Creative Converting products and Hoffmaster products ship from different facilities.
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