Frequently Asked Questions

Where can I track my orders?

Visit host http://host.hoffmaster.com/ for all order information.

Can I place an order directly with Hoffmaster?

No, Hoffmaster works with Distributors and not directly with end-user accounts.

What is the order minimum for pre-paid freight?

150 cases of stock product.

Can I order less than 150 cases of stock product?

Yes, however freight will be added to the order.

Can custom print and stock orders ship together?

No, custom print and stock orders are entered with different lead times and have different order minimums.

What is the lead time for orders?

Stock orders (over 30 cases or 300 pounds) have a 5 business day lead time.

Parcel orders (less than 30 cases or 300 pounds) ship in 3 business days.

What is Hoffmaster’s return policy?

Active stock products purchased within the year are returnable.   Pre-authorization is required in order to return product.  Customer is responsible for return freight and 25% restocking fee.  Seasonal and Custom Print products are non-returnable.

Where should I send my approval of artwork?

PDF approvals should be printed out and faxed to 800-545-2519

Sketch Folders should be mailed to:

Hoffmaster
2920 N Main Street
Oshkosh WI  54901

Where will my order ship from?

Hoffmaster
2920 N Main Street
Oshkosh WI  54901

Can Creative Converting and Hoffmaster products ship on the same order?

No, Creative Converting products and Hoffmaster products ship from different facilities.